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The
Failed Phobos Missions to MarsTwo Soviet Missions to Mars failed and two craft were lost. The first
failure was blamed on human error. The second was blamed on computer failure.
Both were likely caused by design flaws.
Phobos I was launched on July 7, 1988 and Phobos II was launched two weeks later. Phobos I operated normally until routine attempts at communication failed on September 2, 1988. It appeared as thought the craft had lost power. Phobos 2 continued to operate normally and successfully entered orbit of Mars. Yet, while preparing to launch mobile landers to the surface it lost contact on March 27, 1989.
What went wrong?
The behavior we call human error is just as predictable as system noise, perhaps more so: therefore, instead of blaming the human who happens to be involved, it would be better to try to identify the system characteristics that led to the incident and then to modify the design, either to eliminate the situation or at least to minimize the impact for future events. One major step would be to remove the term "human error" from our vocabulary and to re-evaluate the need to blame individuals. A second major step would be to develop design specifications that consider the functionality of the human with the same degree of care that has been given to the rest of the system (Norman).
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Source text written by Evan Schnell and Robert Reasoner.
Source text last modified Fri Oct. 27. 12:31:49 1997.
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